MIXA LAB — PRIVACY POLICY
Effective Date: March 1, 2026
This Privacy Policy explains how Mixa Lab ("Mixa Lab," "we," "our," or "us") collects, uses, and protects user information.
Information We Collect
We may collect the following information:
- Name and email address
- Account login credentials
- Uploaded audio files and project materials
- Payment information processed through secure third-party providers
- Platform usage data and analytics information
How Information Is Used
Information collected may be used to:
- Operate and maintain the platform
- Process payments
- Assign engineers to projects
- Deliver project files
- Provide customer support
- Improve platform performance and security
Payment Processing
Payments are processed securely by third-party payment providers such as Stripe Inc.. Mixa Lab does not store full credit card numbers.
File Storage
Uploaded project files are used solely for the purpose of completing services requested through the Platform. Engineers are required to delete files after project completion under the Platform's Zero-Trace Policy.
Data Sharing
Mixa Lab does not sell or rent personal information.
Information may be shared only with:
- Assigned engineers involved in the project
- Payment processors
- Hosting and infrastructure providers
- Legal authorities when required by law
Cookies and Analytics
The Platform may use cookies and analytics tools to:
- Understand how users interact with the Platform
- Improve user experience
- Monitor system performance
Users may disable cookies in their browser settings.
Data Security
Reasonable security measures are implemented to protect user information. However, no online system can guarantee complete security.
User Rights
Users may request:
- Access to their personal data
- Correction of inaccurate information
- Account deletion
Requests may be submitted to support.
Policy Updates
This Privacy Policy may be updated periodically. Continued use of the Platform after updates constitutes acceptance of the revised policy.